Shipping policy
We know you’ll be keen to get your Fuzz Muncher munching, so we aim to get orders on their way as quickly as possible.
Order Processing & Dispatch
We aim to dispatch all in-stock orders within 1–2 business days of your order being placed.
Business days are Monday to Friday and exclude Queensland and Australian public holidays.
During particularly busy periods, new product launches, promotions or other unexpected circumstances, dispatch may take a little longer. If there is a significant delay in dispatching your order, we’ll do our best to let you know.
Shipping & Delivery Times
Once dispatched, orders can take up to 14 business days to arrive, depending on your location and the shipping carrier.
Delivery timeframes are estimates only and begin from the date your order is dispatched, not the date your order is placed.
Regional and remote areas may experience longer delivery times.
Tracking Your Order
Where tracking is available, you’ll receive tracking information once your order has been dispatched.
Please allow some time for tracking information to update after your parcel has been collected or lodged with the carrier.
Delivery Delays
Once your order has been dispatched, delivery is handled by our shipping carriers and delays may occasionally occur due to circumstances outside our reasonable control.
If your order has not arrived within 14 business days from dispatch, please contact us at hello@fuzzmuncher.com.au so we can investigate the delivery with the carrier.
Nothing in this policy limits your rights under the Australian Consumer Law where goods are not supplied within an agreed or reasonable timeframe.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct and complete before placing your order.
Fuzz Muncher is not responsible for delays resulting from incorrect or incomplete delivery information provided at checkout.
If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.
Authority to Leave & Safe Delivery
Where a carrier provides an Authority to Leave or safe-drop option, the carrier may leave your parcel in a location they consider safe in accordance with their delivery procedures.
Please ensure the delivery address provided is suitable for receiving your order.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible at hello@fuzzmuncher.com.au with your order number and photographs of the parcel and product so we can assist you.
Your rights regarding damaged or faulty products are set out in our Returns, Refunds & Faulty Products Policy and are not limited by this Shipping Policy.
Australian Shipping
We offer FREE Shipping on all Australian Orders.
International Shipping
We currently don't offer shipping internationally however will be in the near future.
Questions About Your Delivery
For any questions regarding shipping or delivery, please contact us at: